Refunds

Updated: June 22, 2022

The Refund Policy also applies to course transfers.

Refunds and withdrawals will be given up to the program withdrawal deadline. No refunds will be given after the withdrawal deadline.
 
Registered one-time visits activities: (i.e. group fitness, yoga, cyclefit, adult sports, noon-hour hockey, and pottery studio time): To receive a refund you must withdraw online, in-person or by phone before the start of the program.
 
Registered Term Programs & Sessional Programs: A pro-rated refund will be given for withdrawals up to the start of the second class of the program. To receive a pro-rated refund you must withdraw in-person or by phone before the start of the second class. 
 
Camps, Single Day Events or Workshops, Leadership Certifications, and Trips: To receive a refund you must withdraw online, in-person, or by phone more than seven (7) days before the first day of the program. 
 
No refunds will be given for birthday parties. 

No refunds will be give for Personal Training sessions but sessions may be rescheduled without charge if a minimum of 24-hours notice is given.

Medical Refunds will be given if you are sick or unable to attend the remainder of a program or camp for medical reasons. Please contact customer service before the start of the class so another person can take your place and a pro-rated refund can be issued. No refunds will be given for individual missed classes.

Cancellation Refunds will be given for any programs cancelled by Community Services. If a class is cancelled due to inclement weather or for any other reason, you will be contacted prior to the class and a refund (full or pro-rated) will be issued. Please ensure that your account has a phone number you can be reached at, or contact customer service to update your contact information.

FitPass and Pottery Pass Refunds: A pro-rated refund will be given to annual FitPass holders after a minimum of five (5) months. No refunds will be given for one-month, three-month or 10-visit FitPasses and Pottery Passes. Medical refunds will be given if you are unable to use the remainder of your pass for medical reasons. Please contact customer service so a pro-rated refund can be issued. No extensions.

Some exceptions may occur. See your registration receipt for details.

Contact customer service

•    Call 604-925-7270
•    Email [email protected]
•    Stop by in person

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