West Vancouver Recreation has made temporary changes to the refund policy during the COVID-19 pandemic.
Online Withdrawal can be done up to 24 hours prior to class start for individual group fitness, yoga and CycleFit classes as well as fitness centre time slots. (Online withdrawal instructions)
Registered Program Refunds will be given for withdrawals requested prior to 24 hours before the start of the first class.
Pro-rated Refunds will be given for withdrawals requested after the first class and up to the end of the day of the second class for registered programs. No refunds will be given after the second class of a registered program.
Spring Break, Summer Camp, and Leadership Program Refunds will be given for withdrawals requested prior to 72-hours before the start of the camp.
Medical Refunds will be given if you are sick or unable to attend a program or camp for medical reasons. Please call customer service at 604-925-7270 before the start of the class so another person can take your place and a pro-rated refund can be issued for the remainder of the program.
Cancellation Refunds will be given for any programs cancelled by Community Services. If a class is cancelled due to inclement weather or for any other reason, someone will contact you prior to the class and a (pro-rated) refund will be issued. Please ensure that your account has a phone number you can be reached at, or call 604-925-7270 to update your contact information.
If a group fitness, yoga or CycleFit class is cancelled due to inclement weather, you will receive an email and a refund on the morning of the class. Please ensure that you have a valid email address on your account, or call 604-925-7270 to update your contact information.