Refunds

Updated: May 4, 2021

Online Withdrawals can be done up to 24 hours prior to the start of fitness centre, public skating, stick & puck, public swimming, and lane swimming pre-registered timeslots, or individual group fitness, yoga, and CycleFit classes. Other registered programs are also available for online withdrawal up until the applicable refund date. (Online withdrawal instructions)

Refunds for fitness centre, public skating, stick & puck, public swimming, and lane swimming pre-registered timeslots, or individual group fitness, yoga, and CycleFit classes will be given for withdrawals requested prior to one hour (60 minutes) before the start time.

No-Shows and Late Cancellations for fitness centre, public skating, stick & puck, public swimming, and lane swimming pre-registered timeslots, or individual group fitness, yoga, and CycleFit classes will not be refunded and a no-show fee of $5.00 may be charged to your account. Following three no-shows or late cancellations, FitPass holders will be charged a $5.00 no-show fee for every subsequent no-show or late cancellation.

No-Show or Late Cancellation Procedures:

  • If you don’t show up or don’t cancel your spot at least one hour (60 minutes) before the start time, you will be contacted by phone and a no-show will be recorded on your account.
  • If, for a second time, you don’t show up or don’t cancel your spot at least one hour (60 minutes) before the start time, you will be contacted by email and a second no-show will be recorded on your account.
  • If, for a third time, you don’t show up or don’t cancel your spot at least one hour (60 minutes) before the start time, you will be contacted by email and a third and final no-show will be recorded on your account.
  • All subsequent no-shows will be charged a $5 no-show or late cancelation fee to your account. 

Full Program Refunds will be given for withdrawals requested prior to 24 hours before the start of the first class.

Pro-rated Program Refunds will be given for withdrawals requested after 24 hours before the first class and up to the end of the day of the second class for registered programs. No refunds will be given after the second class of a registered program.

Spring Break and Summer Camp Refunds will be given for withdrawals requested the Wednesday prior to start of the camp.

Leadership Program Refunds will be given for withdrawals requested prior to 72-hours before the start of the program.

Medical Refunds will be given if you are sick or unable to attend a program or camp for medical reasons. Please call customer service at 604-925-7270 before the start of the class so another person can take your place and a pro-rated refund can be issued for the remainder of the program.

Cancellation Refunds will be given for any programs cancelled by Community Services. If a class is cancelled due to inclement weather or for any other reason, someone will contact you prior to the class and a (pro-rated) refund will be issued. Please ensure that your account has a phone number you can be reached at, or call 604-925-7270 to update your contact information.

If a group fitness, yoga or CycleFit class is cancelled due to inclement weather, you will receive an email notification and a refund for the class. Please ensure that you have a valid email address on your account, or call 604-925-7270 to update your contact information.