Registration & Refunds

Registration

*Regular registration processes, dates and times have been modified.*

Pre-registration is required for all summer programs and camps.

Drop-ins are not permitted. FitPass memberships and complimentary passes cannot be used at this time. 

How to register:
All registrations must be done online at activewestvanrec.ca, or by following the summer program and camp links on the Summer Programs & Camps page. Phone support for online registration is available at 604-925-7270.

Recreation facilities are currently closed, and in-person and phone registration is not available. Should you be unable to register online, please contact us in advance.

 

FITNESS CENTRES

The Fitness Centres at the West Vancouver Community Centre (WVCC) and Gleneagles Community Centres (GECC) open on July 15 for 1-hour long pre-registered timeslots.* 

Registration starts on Wednesday, July 8 at 8 a.m. for West Vancouver residents, and at 10 a.m. everyone is welcome to register.

*All FitPass memberships are currently on hold and cannot be used for Fitness Centre admission at this time.

All FitPass memberships will be extended to cover the amount of time that the FitPass has been suspended for. When FitPass use resumes, the additional time will be added to your membership.Should you wish to cancel your membership at any time, please email [email protected] or call 604-925-7270 between 8:30 a.m.– 4:30 p.m. Monday to Friday.

 

SUMMER PROGRAMS, CAMPS & SERVICES

Registration for summer programs and camps offered in July starts on Wednesday, June 24 at 8 a.m. for West Vancouver residents, and at 10 a.m. everyone is welcome to register.

Registration for summer programs and camps offered in August starts on Wednesday, July 22 at 8 a.m. for West Vancouver residents, and at 10 a.m. everyone is welcome to register.

Registration for pre-registered pottery studio time slots starts on July 8 at 8 a.m. for West Vancouver residents, and at 10 a.m. everyone is welcome to register.

Registration for personal training sessions starts on July 8. Visit the Personal Training page for details

Registration for rehabilitation and prehabilitation programs begins on July 15 at 8 a.m. for West Vancouver residents, and at 10 a.m. everyone is welcome to register.

 

SUMMER FITNESS, YOGA & CYCLEFIT CLASSES

Registration for summer fitness, yoga and CycleFit classes offered the week of Monday, July 6 starts on Tuesday, June 30 at 8 a.m. for West Vancouver residents, and at 10 a.m. everyone is welcome to register.

Registration for each subsequent week of fitness and yoga classes will start on the Wednesday prior to each week of classes.

 

Refunds

West Vancouver Recreation has made temporary changes to the refund policy during the COVID-19 pandemic.

Registered Program Refunds will be given for withdrawals requested prior to 24 hours before the start of the first class.

Pro-rated Refunds will be given for withdrawals requested after the first class and up to the end of the day of the second class for registered programs. No refunds will be given after the second class of a registered program.

Summer Camp Refunds will be given for withdrawals requested prior to 72-hours before the start of the camp.

Medical Refunds will be given if you are sick or unable to attend a program or camp for medical reasons. Please call customer service at 604-925-7270 before the start of the class so another person can take you place and a (pro-rated) refund can be issued.

Cancellation Refunds will be given for any programs cancelled by Community Services. If a class is cancelled due to inclement weather or for any other reason, someone will contact you prior to the class and a (pro-rated) refund will be issued. Please ensure that your account has a phone number you can be reached at, or call 604-925-7270 to update your contact information.

If a group fitness, yoga or CycleFit class is cancelled due to inclement weather, you will receive an email and a refund on the morning of the class. Please ensure that you have a valid email address on your account, or call 604-925-7270 to update your contact information.

 

FitPass Memberships

FitPass membership use is currently on hold. All FitPass memberships will be extended to cover the amount of time that the FitPass has been suspended for. When FitPass use resumes, the additional time will be added to your membership.

Should you wish to cancel your membership at any time, please email [email protected] or call 604-925-7270 between 8:30 a.m.– 4:30 p.m. Monday to Friday.